Clothing FAQ
Whether you shop online or in store, these answers cover availability, fit, payments, collection, returns, and garment care. For extra help, email hello@asite.com.
Orders & Delivery
What if my order arrives with the wrong item?
Keep the packaging and contact us with your order number and photos so we can check the issue and guide the next step.
Do you ship internationally?
Available shipping countries, costs, and duties are shown at checkout before payment.
For denim and trousers, check both waist and inseam measurements.
If the fabric has little stretch, choose the size that gives you comfortable movement when sitting.
If you already own the same style, we recommend ordering the size that worked before.
Some pieces are intentionally relaxed, cropped, slim, or longline, so check the fit description.
- Your T-Shirt size will guide you for all upper-body garments.
- Your trouser size will guide you for all lower-body garments.
Returns & Exchanges
How do I report a fault or quality issue?
Please contact us before wearing or washing the item. Include clear photos, the order number, and a short note about the problem.
When will my refund be processed?
After your return is received and checked, refunds are processed back to the original payment method. Bank timing can vary.
Send us the product name, your usual size, and the fit you prefer.
We can suggest the most suitable size before you order.
Include your measurements in the email if you want more accurate fit guidance.
For the best result, compare measurements rather than relying only on the size label.
- Your T-Shirt size will guide you for all upper-body garments.
- Your trouser size will guide you for all lower-body garments.
For limited pieces, ordering two sizes and returning the unworn option may be useful if your return policy allows it.